Refund policy

ABOUT

What is Total Presents?
Here at Total Presents, our goal is to help everyone channel their innerselves!😎We believe that all people from all walks of life deserve the opportunity to express their unique style. Total Presents is all about weaving together style, art, and prints inspired by generations past and present.

Our Mission

We believe that decisions should be made with passion by a team obsessed with what they
do. We take serious measures to ensure that all our products are truly Total Presents. That passion from our team and an incessant urge to provide our customers with some of the highest quality apparel & prints in the industry has pushed us to do things differently!

Customer Support

Our customer service policy is simple: our customers are our family and family come first! We pride ourselves on always being available 24/7 to answer any questions you may have! Part of that experience is our 100% satisfaction guarantee, if for any reason you are not 100% satisfied with your purchase, we will personally work with you to resolve any issues no matter what they are! Our amazing customer support staff is committed to your satisfaction and each time you contact us, it's a chance to build an unforgettable relationship. We are always available to assist and help you whether it be by email, phone, live chat, or via social media!

Our Products are designs, fulfilled and shipped from the USA.

Have Questions Give us a call or shoot us an email!

Got a Question? Mail Us
customercare@totalpresents.com
+1949-795-5333

Safe & Secure Shopping

Protecting your privacy is of the utmost importance to us! We use state-of-the-art encryption technology (SSL) to protect your credit card/personal information. Your information is 100% safe when you shop with us. We will occasionally email you to alert you of our upcoming special sales or new arrivals, but you are free to opt-out of these emails with one click.

 

 

Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you receive using our return label that is
provided by our customer service representatives.

(2) Email us at customercare@totalpresents.com (Name, Order Number, and any information of
why you are requesting a refund).

We have a 30-day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.

Do not send your purchase back to the address from which it came.

 

 

 

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of
charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they
order. Because of this, we can only cancel or modify orders within the first 12 hours after
purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all.

Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following channels:

Email : customercare@totalpresents.com
Call/SMS : ✆ +1949-795-5333

 

RETURN & EXCHANGE PROCESS FLOW

At Total Presents, we want you to be completely satisfied with your order.
We've created this return and exchange process to make your experience as effortless as
possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the
original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via customercare@totalpresents.com or you can give us a
call or sms at+1949-795-5333.

Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

 

• To begin the returns process, please send an email to our customer service support team at customercare@totalpresents.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
• As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
• If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.
• Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
• You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:                                                                                                             - We can refund your original form of payment in 3-5 business days.                                         - We can send a replacement of the order and have it ready with the next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items. 

Have more questions? Reach out to our Customer Support Team at +1949-795-5333 from 8 AM - 6PM PST or email customercare@totalpresents.com

 

PAYMENT POLICY

We accept all form of payments listed below:
Visa, Mastercard, Discover, Amex, Paypal